Dutch Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives to join our dedicated team in Serbia! In this vital role, you will provide exceptional support to our Dutch-speaking clients, ensuring their inquiries are addressed efficiently and professionally. Serbia is known for its rich culture, beautiful landscapes, and welcoming atmosphere, making it a great place to enhance your career while enjoying a vibrant lifestyle. If you are passionate about customer service and ready to embark on a new adventure, we want to hear from you!

In Short

• Deliver high-quality customer service in Dutch through various channels, including phone, email, and live chat.
• Assist customers with their questions about products and services, providing accurate information and support.
• Effectively resolve customer complaints and issues, ensuring a positive experience for each client.
• Document customer interactions accurately and contribute to continuous service improvement.
• Collaborate with team members to enhance service quality and tackle common challenges.
• Stay informed about company offerings and industry trends to provide knowledgeable assistance.
• Participate in ongoing training to continuously enhance your customer service skills.

Requirements

• Fluency in Dutch (spoken and written).
• Strong communication skills.
• Ability to resolve issues effectively and efficiently.
• Team player with a collaborative mindset.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in a vibrant and culturally rich environment.
• Continuous training and development opportunities.
• Supportive team atmosphere.