Dutch Speaking Customer Service Agent - Energy Sector - Remote

Overview

Mercier Consultancy Europe is seeking a Dutch Speaking Customer Service Agent to join our Energy (Oil & Gas) Department. In this critical role, you will provide support to our Dutch-speaking customers in the energy sector, addressing inquiries related to services, billing, and account management.

In Short

• Deliver excellent customer service in Dutch for inquiries related to the oil and gas industry.
• Assist customers with account management, billing inquiries, and service issues.
• Provide information on energy products and services to customers.
• Diagnose and resolve customer complaints and technical issues effectively.
• Maintain accurate documentation of customer interactions and feedback.
• Collaborate with internal teams to ensure customer issues are resolved efficiently.
• Stay informed about industry trends and regulatory changes to assist customers effectively.

Requirements

• Fluent in Dutch (spoken and written).
• Strong communication skills.
• Experience in customer service, preferably in the energy sector.
• Ability to diagnose and resolve issues effectively.
• Familiarity with billing processes and account management.
• Team player with a collaborative mindset.
• Interest in the energy industry.

Benefits

• Competitive salary.
• Comprehensive training program.
• Opportunities for professional development.
• Supportive team environment.
• Health and wellness benefits.