Polish Speaking Customer Service Agent - Energy Sector - Remote

Overview

Mercier Consultancy Europe is looking for a Polish Speaking Customer Service Agent to join our team in the Energy (Oil & Gas) industry. In this important role, you will provide exceptional service to our Polish-speaking clients, assisting them with inquiries related to energy services, billing, and support. Your responsibilities will include resolving customer issues, providing information about our offerings, and ensuring a positive customer experience.

In Short

• Deliver high-quality customer support in Polish for inquiries related to the Oil & Gas industry.
• Assist customers with account management, billing inquiries, and service issues.
• Provide detailed information about energy products and services.
• Resolve customer complaints and technical issues with professionalism and expertise.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with various internal teams to ensure efficient resolution of customer inquiries.
• Stay informed about industry developments and company updates to effectively support customers.

Requirements

• Strong communication skills in Polish.
• Experience in customer service, preferably in the energy sector.
• Ability to resolve issues efficiently and effectively.
• Knowledge of billing and account management processes.
• Team player with a collaborative mindset.

Benefits

• Opportunity to work in a dynamic industry.
• Professional development and training opportunities.
• Supportive team environment.
• Competitive salary and benefits package.