Customer Expert with Dutch - Relocation to Bulgaria - Remote

Overview

Mercier Consultancy is seeking a Customer Expert with Dutch to join our team and embrace an exciting opportunity that involves relocation to Bulgaria! In this role, you will be instrumental in providing exceptional customer service to our Dutch-speaking clients, ensuring their needs are met efficiently and effectively. If you are looking for a new adventure in a vibrant country while advancing your career in customer service, we would love to have you on board!

In Short

• Deliver high-quality customer support to Dutch-speaking clients via phone, email, and chat.
• Assist customers with their inquiries related to products and services, ensuring accurate and timely responses.
• Facilitate the process of orders, bookings, and any changes as requested by the customers.
• Resolve any customer complaints or issues in a professional and courteous manner.
• Collect customer feedback to improve processes and service delivery continuously.
• Collaborate with the internal teams to enhance customer satisfaction and operational efficiency.
• Stay informed about company products, services, and industry changes to provide knowledgeable support.

Requirements

• Fluency in Dutch and English.
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Ability to handle customer complaints effectively.
• Willingness to relocate to Bulgaria.
• Proficiency in using customer support software and tools.

Benefits

• Opportunity to relocate to a vibrant country.
• Career advancement in customer service.
• Supportive team environment.
• Training and development opportunities.