Customer Support Representative with German - Remote

Overview

Mercier Consultancy is excited to offer a Customer Support position with German for individuals looking to work from home in Greece. In this role, you will be supporting customers in their inquiries and providing solutions to their issues in a timely and efficient manner. Your proficiency in German will be crucial for engaging effectively with our diverse client base. If you are a motivated team player who thrives in a remote work environment and has a passion for customer service, this opportunity is perfect for you!

In Short

• Respond to customer inquiries via phone, email, and chat in German.
• Assist customers with account management, product inquiries, and service-related issues.
• Troubleshoot problems and provide clear guidance to enhance the customer experience.
• Document customer interactions accurately for quality assurance and process improvement.
• Collaborate with internal teams to escalate and resolve complex issues effectively.
• Maintain knowledge of company products and services to provide informed support.
• Gather customer feedback to contribute to the improvement of our services.

Requirements

• Proficiency in German (written and spoken).
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to troubleshoot and resolve issues efficiently.
• Team player with a proactive attitude.

Benefits

• Work from home flexibility.
• Opportunity to work with a diverse team.
• Training and development opportunities.