Client Care Advisor (Dutch Speaker) - Remote

Overview

Mercier Consultancy is thrilled to invite applications for the position of Client Care Advisor (Dutch Speaker) with the opportunity to work from home in Athens. In this vital role, you will be responsible for providing top-tier support and care to our Dutch-speaking clients. Your exceptional communication skills and client-centric approach will be essential in resolving inquiries and enhancing the overall client experience. If you're passionate about customer care and looking for a flexible work environment, we’d love to have you join our team!

In Short

• Act as the principal contact for Dutch-speaking clients, responding to their queries and providing timely assistance.
• Utilize various communication channels to support clients, including phone calls, emails, and chat.
• Assist clients with issues related to account management, product inquiries, and service requests.
• Maintain comprehensive records of client interactions and ensure follow-up on outstanding issues.
• Gather and analyze client feedback to identify areas for service improvement.
• Work closely with internal teams to facilitate effective solutions for client challenges.
• Stay informed about company services and industry trends to deliver informed support.

Requirements

• Fluency in Dutch is required.
• Excellent communication skills, both verbal and written.
• Experience in customer support or a related field is preferred.
• Ability to work independently in a remote environment.
• Strong problem-solving skills and a client-focused mindset.
• Familiarity with CRM systems is a plus.
• Willingness to learn and adapt to new challenges.

Benefits

• Flexible work-from-home arrangement.
• Opportunity to work with a dynamic team.
• Professional development and training opportunities.
• Competitive salary and benefits package.
• Supportive work culture that values your contributions.