Czech Customer Service Agent - Remote

Overview

Mercier Consultancy is thrilled to offer a remote opportunity for a Czech Customer Service Agent at one of the top electronics companies. This position is designed for individuals passionate about technology and dedicated to providing excellent customer service. In this role, you will assist Czech-speaking customers with inquiries related to a wide array of electronic products, providing support for technical issues, product information, and order management. If you are a tech enthusiast with strong communication skills, we want you to join our team in Portugal!

In Short

• Provide exceptional customer support in Czech for inquiries pertaining to electronic products.
• Assist customers with product selection, order placements, and address post-purchase inquiries.
• Troubleshoot technical issues and provide effective solutions to enhance customer satisfaction.
• Document customer interactions accurately to maintain an effective support system.
• Collaborate with internal teams to ensure customer queries are resolved promptly and accurately.
• Stay updated on new product offerings and perform duties in accordance with company policies.
• Gather customer feedback to help improve service quality and product offerings.

Requirements

• Fluency in Czech and English.
• Strong communication and interpersonal skills.
• Passion for technology and electronics.
• Previous experience in customer service is a plus.
• Ability to troubleshoot technical issues.
• Proficient in using support ticket systems and CRM software.
• Ability to work independently in a remote environment.

Benefits

• Work remotely from anywhere in Portugal.
• Competitive salary and benefits package.
• Opportunity to work with a leading electronics company.
• Ongoing training and development opportunities.
• Collaborative and supportive team environment.