Customer Engagement and Loyalty Specialist - Remote

Overview

The Customer Engagement and Loyalty Specialist plays a crucial role in developing strategies and marketing campaigns to enhance customer loyalty and engagement, working closely with various departments to ensure effective implementation and execution.

In Short

• Develop and execute marketing campaigns for customer engagement and loyalty programs.
• Collaborate with marketing and merchandising leadership to improve personalized rewards programs.
• Engage with the Digital User Experience team to enhance shopping interactions.
• Conduct analysis to measure member engagement and generate insights.
• Identify consumer and market trends to maintain competitive advantage.
• Prepare campaign financial budgets and forecasts.
• Mentor and coach others on customer engagement tools and methods.
• Lead cross-functional projects and represent strategies effectively.
• Utilize advanced Microsoft tools for analysis and presentations.
• Foster a diverse and inclusive workplace culture.

Requirements

• Bachelor’s degree in Marketing; Master’s preferred.
• 3+ years of experience in marketing, specifically in customer engagement and loyalty.
• Strong CRM experience is preferred.
• Experience with traditional and digital marketing methods.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively.
• Proficient in math and analytic methods.
• Strong presentation and communication skills.
• Innovative thinker with a focus on digital engagement.
• Ability to manage budgets and support fiscal planning.

Benefits

• Weekly pay with scheduling flexibility.
• Paid parental leave and education assistance.
• Team member discounts and development programs.
• Opportunities for career advancement and personal growth.
• Inclusive workplace culture promoting diversity.