Product Support Specialist - Orthopedics - Remote

Overview

Medline Industries is seeking a Product Support Specialist for their Orthopedics division, focusing on providing support to internal product and sales teams.

In Short

• Provide in-depth knowledge and support to product and sales teams.
• Collaborate with the Product Support team to resolve customer/sales requests.
• Resolve intermediate to difficult problems with senior employee collaboration.
• Cross-reference and research external brands to identify Medline products.
• Identify and report training deficiencies to management.
• Access gaps in product offerings and set up new vendors.
• Report product issues and concerns.
• Provide administrative support for sales rep inquiries.

Requirements

• High school diploma or equivalent.
• 1 year of customer service experience.
• Intermediate level skill in Microsoft Excel.
• Bachelor’s degree preferred.
• Previous healthcare experience preferred.

Benefits

• Competitive total rewards package.
• Continuing education and training opportunities.
• Potential for growth within a worldwide organization.
• Health insurance, life and disability, 401(k), paid time off for full-time employees.
• 401(k) contributions and access to support programs for part-time employees.