Help Desk Technician (Tier 1) - Remote

Overview

The Help Desk Technician (Tier 1) is responsible for building and maintaining all workstations and network-related devices, providing help desk support, and supporting the phone system.

In Short

• Build/support/maintain all workstations/printers and network devices.
• Creation of all new user accounts and new user VDI desktops.
• Provide help desk support for internal users and website users.
• Provide support for phone systems.
• Maintain all workstations and peripheral equipment.
• Support IT Security (workstation patching, antivirus etc.)
• Support after hours availability and access to service (on-call) as requested.
• Complete other duties as requested.

Requirements

• High School Diploma or similar required.
• Technical certifications preferred.

Benefits

• A competitive compensation package.
• Benefits include healthcare, vision and dental insurance, a generous 401k match, paid vacation, personal time, and holidays.
• Growth and training opportunities.
• A team atmosphere with fun events and prizes scheduled throughout the year.