Care Navigator - Remote

Overview

As a Care Navigator, you will be responsible for providing patient education and navigation of programs and services during new member onboarding within the first 90 days of membership.

In Short

• Manage a caseload of new members within their first 90 days of membership.
• Handle a high volume of inbound and outbound calls.
• Conduct welcome calls to new members and provide program introductions.
• Follow up after new patient appointments to assist with medication and referrals.
• Educate patients on policies and responsibilities of IMA Medical Group.
• Introduce patients to the Patient Portal for accessing information.
• Direct patients to appropriate urgent care services.
• Retrieve patient records from Hospital Portals as needed.

Requirements

• High school diploma or GED.
• 1-2 years of primary care experience.
• Proficient knowledge in medical terminology.
• Effective interpersonal and phone skills.
• Exceptional customer service skills.
• Bilingual in Spanish.

Benefits

• Welcoming and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Health, Dental, and Vision Insurance.
• 401(K) Retirement Plan with Matching.
• Paid Time Off and Holidays.
• Employee Assistance Program (EAP).