Senior NightHawk Allocation Coordinator (Shift Leader) - Remote

Overview

This role is crucial for managing the allocation of medical exams in a telemedicine environment, ensuring efficient service delivery and high-quality patient care.

In Short

• Lead and supervise NightHawk shifts
• Ensure service quality and address issues promptly
• Document shift activities and performance metrics
• Allocate medical exams to reporters
• Handle urgent cases and communicate effectively
• Perform administrative duties related to exam allocation
• Provide training and support to team members
• Work with a dynamic team in a growing company

Requirements

• Experience in a team/service leadership position
• Analytical skills for reviewing performance metrics
• Strong time management and prioritization abilities
• Problem-solving and decision-making capabilities
• Attention to detail
• Excellent written and verbal communication skills
• Proficiency in administration and IT

Benefits

• Flexible and hybrid working arrangements
• Work-life balance culture
• Commitment to learning and development
• Employee Assistance Programme access
• Annual bonus opportunities
• Enhanced holiday allowance
• Group life assurance
• Pension plan
• Social events
• Sick pay
• Cycle to work scheme
• Access to personal development and wellbeing events