Senior Technical User Support Analyst - Site Infrastructure and Operations - Remote

Overview

The Senior Technical User Support Analyst will provide technical support to clients, ensuring quick resolution of issues and adherence to service level agreements while working collaboratively in a dynamic environment.

In Short

• Provide support for resolving client technical issues.
• Adhere to service level agreements with Business Units.
• Lead and implement projects and process improvements.
• Collaborate with local and global IT groups.
• Utilize Medtronic Service-Management tool for support.
• Travel to other local Medtronic sites as needed.
• Work on system design and compliance with security standards.
• Engage in engineering collaboration meetings.
• Assist with testing of new software and hardware releases.
• Document system updates and modifications.

Requirements

• 4+ years of experience with a bachelor’s degree or 2+ years with an advanced degree.
• Experience with MS Product Remote Management Tools.
• Knowledge of Active Directory Administration and VPN.
• Hands-on experience with Windows desktop operating systems.
• Understanding of network and infrastructure protocols.
• Strong problem-solving and communication skills.
• Ability to travel independently up to 25% regionally.
• Experience in technical support roles preferred.
• Familiarity with IIOT and equipment interfaces is a plus.
• Ability to explain complex concepts to technical and non-technical staff.

Benefits

• Competitive salary and flexible benefits package.
• Health, dental, and vision insurance.
• Tuition assistance and reimbursement.
• 401(k) plan with employer contribution.
• Paid time off and holidays.
• Employee Stock Purchase Plan.
• Long-term disability leave.
• Dependent daycare spending account.
• Employee Assistance Program.
• Commitment to diversity and inclusion in the workplace.