Customer Support Agent - Remote

Overview

As a Customer Support Agent, you will be the frontline of the business, responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.

In Short

• Provide exceptional customer support through email, chat, and phone.
• Assist customers with order tracking, changes, and cancellations.
• Troubleshoot and resolve technical issues related to the website.
• Engage with customers to build trust and loyalty.
• Stay up-to-date on products, promotions, and internal processes.
• Work closely with marketing and product teams for customer insights.
• Suggest improvements to customer service processes.

Requirements

• 3+ years of experience in a customer service or support role.
• Excellent written and verbal communication skills.
• Comfortable with Shopify and helpdesk tools.
• A natural problem-solver.
• Strong attention to detail and multitasking ability.
• A genuine desire to help others.
• Ability to work collaboratively with a remote team.

Benefits

• Opportunity to work with a growing E-commerce brand.
• Collaborative work environment.
• Passionate team focused on customer experience.