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Director of Customer Support - Remote

Posted 5 days ago
Customer Service
Full Time
USA

Overview

Maximus is seeking a Director of Customer Support to lead and scale their Customer Support team, focusing on patient experience and operational efficiency.

In Short

  • Lead and develop a 25+ person Customer Support team.
  • Establish performance standards and training programs.
  • Own SLAs, KPIs, and workforce management.
  • Implement tools to improve efficiency and scalability.
  • Drive feedback loops to resolve patient pain points.
  • Ensure a seamless patient experience across touchpoints.
  • Define vision for scaling Customer Support.
  • Prepare reporting and insights for leadership.

Requirements

  • 8+ years in Customer Support, with 3–5+ years leading teams.
  • Experience in a DTC company.
  • Experience in a Telehealth company.
  • Strong operational orientation and data-driven mindset.
  • Excellent cross-functional collaboration skills.
  • Experience with CS platforms like Intercom or Zendesk.

Benefits

  • Premium health insurance plans.
  • Full suite of medical, dental, and vision coverage.
  • Best-in-class 401K options.
  • Flexible vacation and time-off policies.
  • Liquidity of options whenever available.
  • Extended options exercise window for loyal employees.
Maximus Health logo

Maximus Health

Maximus Health is a mission-driven telemedicine company based in Santa Monica, CA, focused on optimizing men's health and hormones through a combination of content, community, and clinical support. With a strong financial position, including 8-figure annual recurring revenue and significant backing from top Silicon Valley venture capitalists, Maximus is experiencing rapid growth and aims to double its revenue year over year. The company emphasizes a culture of holistic candidate evaluation and values creativity, courage, and a commitment to health and personal development among its team members.

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