Customer Experience Cloud & AI Subject Matter Expert - Remote

Overview

We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems.

In Short

• Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud.
• Implement self-service automation and AI-driven workflows to improve customer interactions.
• Integrate Einstein AI and automation tools for proactive customer support.
• Develop and optimize AI-driven virtual agents within Salesforce.
• Utilize NLP and machine learning to enhance case deflection.
• Work with Salesforce Flow and Process Automation to optimize service operations.
• Act as an AI & Experience Cloud SME, guiding clients through their AI journey.
• Use Salesforce Data Cloud and AI analytics for automation improvements.
• Stay ahead of emerging AI and Experience Cloud trends.
• Provide training and mentorship on AI-driven self-service portals.

Requirements

• 2+ years of experience in Salesforce Experience Cloud & Service Cloud.
• Hands-on knowledge of Einstein AI, NLP, and automation workflows.
• Experience with Salesforce Flow and case automation.
• Familiarity with third-party AI and automation platforms.
• Knowledge of API integrations and machine learning-driven automation.

Benefits

• Work on cutting-edge AI & self-service portal projects.