QA Tester – Oracle Digital Customer Service (DCS) - Remote

Overview

We are seeking an experienced Testing Resource with deep expertise in Oracle's Digital Customer Service (DCS) Self-Service Applications. This role will support quality assurance and testing efforts related to Oracle DCS implementations, ensuring robust functionality, performance, and user experience.

In Short

• Lead and execute QA efforts for Oracle DCS Self-Service application modules.
• Design, develop, and execute comprehensive test plans, test scripts, and test cases.
• Perform both manual and automated testing of workflows, integrations, and UI components.
• Identify, document, and track bugs and issues to resolution.
• Collaborate closely with development, business analysts, and implementation teams to ensure requirements are met.
• Participate in testing cycles including system integration testing (SIT), user acceptance testing (UAT), and regression testing.

Requirements

• Proven experience with Oracle Digital Customer Service (DCS) Self-Service Applications.
• Strong understanding of Oracle CX suite, particularly Oracle Service Cloud and Fusion Service integrations.
• Experience writing and executing test cases for enterprise web applications.
• Familiarity with tools such as Oracle Intelligent Advisor, Oracle Digital Assistant, or similar.
• Excellent communication and documentation skills.

Benefits

• Flexible work environment with some remote options.
• Opportunity to work on cutting-edge Oracle technologies.
• Engaging team and collaborative culture.
• Professional development opportunities.