Hardware Business Process Consultant - Remote

Overview

As a Hardware Business Process Consultant, you will support the Department of the Air Force's Enterprise IT as a Service program, focusing on optimizing hardware asset management solutions using the ServiceNow platform.

In Short

• Support the Department of the Air Force (DAF) EITaaS program.
• Focus on workflow and process design for hardware asset management.
• Identify inefficiencies and design future-state processes.
• Implement automated workflows within hardware procurement and management.
• Collaborate with cross-functional teams to gather requirements.
• Develop comprehensive process documentation.
• Monitor process performance and recommend improvements.
• Facilitate workshops and training programs for stakeholders.
• Maintain a deep understanding of hardware lifecycle management.
• Stay updated on ServiceNow features and industry trends.

Requirements

• 10+ years of relevant experience.
• 5+ years in a Business Process Analyst or Consultant role.
• 3+ years of hands-on experience with ServiceNow.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with change management principles.
• Master's degree or relevant certifications preferred.
• Familiarity with agile development methodologies.
• ServiceNow Certified System Administrator or Implementation Specialist preferred.
• Experience in a high-growth environment is a plus.

Benefits

• Comprehensive healthcare and wellness benefits.
• Flexible time off benefits.
• Financial and retirement support.
• Continuing education opportunities.
• A culture focused on integrity and innovation.
• Opportunities for career growth and development.
• Access to robust learning resources.
• Support for work-life balance.
• Valued contributions from every employee.
• Commitment to equal opportunity employment.