Billing Support Analyst (Remote - Night Shift)

Overview

The Billing Support Analyst is responsible for managing customer account setups for billing, ensuring compliance with contract terms, and resolving customer inquiries effectively while working night shifts.

In Short

• Support order management and customer billing processes.
• Manage customer account setups for billing accuracy.
• Interface with operational groups and clients for data accuracy.
• Process account and contact setups for timely invoice runs.
• Research and resolve customer inquiries professionally.
• Maintain accurate account records and meet KPIs.
• Work nights, weekends, and variable schedules as necessary.
• Be accountable for individual and team results.
• Engage with customers and promote company values.
• Participate in continuous learning and improvement.

Requirements

• 2-3 years of relevant experience in Billing or Accounts Receivable.
• Degree in Financial Management or Accounting preferred.
• Excellent command of English.
• Customer-facing experience required.
• Proficient in Microsoft Office Suite.
• Able to work night shifts.
• Understand and adhere to company operating principles.
• Promote inclusion and diversity.
• Drive results and growth.
• Respect and support communities and stakeholders.

Benefits

• Comprehensive benefits to support physical, financial, and emotional well-being.
• Access to expert guidance and personalized tools.
• Career growth opportunities across various teams and locations.
• Equal opportunity workplace with diverse culture.
• Support for work-life balance.