Customer Support Specialist - Remote

Overview

Marco Polo is a video chat app created for one simple and significant purpose—to help people feel close. We take pride in providing a joyful customer service experience, and we’re currently seeking a part-time Customer Support Specialist to assist our community.

In Short

• Respond to customer inquiries from various sources.
• Use Marco Polo to gain product expertise.
• Collect user feedback and share insights with teams.
• Work between 20 and 29 hours a week.
• Provide exceptional customer support.
• Experience with consumer and business products is a plus.
• Excellent communication skills are required.
• Ability to work efficiently in a remote environment.
• Flexible schedule including Saturdays.
• 100% remote position available anywhere in North America.

Requirements

• A passion for providing exceptional customer support.
• Experience supporting consumer products; business products experience is a plus.
• Ability to identify and resolve customer inquiries quickly.
• Positive, warm, and friendly attitude.
• Desire to become a Marco Polo product expert.
• Excellent written and verbal communication skills.
• Ability to work efficiently in a remote environment.
• Flexible work schedule including Saturdays.

Benefits

• 100% remote, anywhere in North America.
• Joyful distributed team environment.
• Opportunity to make significant contributions.
• Focus on individual flexibility and teamwork.
• Supportive learning environment.
• Compensation: Target pay rate of $20 per hour.