Part-Time Teller - Remote

Overview

This position specializes in enhancing the branch customer experience through digital engagement, lobby management, and transactional processing, while ensuring accurate and efficient processing of various financial transactions.

In Short

• Provide exceptional customer service and resolve customer issues.
• Process financial transactions accurately and efficiently.
• Engage customers through digital demonstrations and identify self-service opportunities.
• Manage lobby interactions and greet customers proactively.
• Handle escalated account service issues until resolution.
• Complete branch-related operational activities as needed.
• Ensure compliance with AML, BSA, and KYC regulations.
• Maintain internal control standards and assist in audit processes.
• Support a culture of belonging and customer centricity.
• Participate in ongoing training and development.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months of customer service experience.
• Proven verbal and interpersonal communication skills.
• Strong organizational and time management abilities.
• Proficient with internet user-level technology.
• Bilingual skills preferred based on branch needs.
• Ability to stand for long periods and lift light to heavy objects.
• Good risk management decision-making skills.
• Flexibility and adaptability in a customer-focused environment.
• Critical thinking skills to address customer needs.

Benefits

• Competitive pay and benefits package.
• Forty hours of paid volunteer time each year.
• Support for professional growth and development.
• Commitment to diversity and equal opportunity.
• Work in a supportive and engaging environment.