Part Time Teller (25 hours/week) - Hagerstown, MD - Remote

Overview

This position specializes in enhancing the customer experience at our branch through digital engagement, lobby management, and transactional processing.

In Short

• Work 25 hours a week, including every Saturday shift.
• Process various financial transactions accurately and efficiently.
• Provide exceptional customer service and support.
• Engage in lobby management and meet customer needs proactively.
• Educate customers on self-service options through digital demonstrations.
• Handle escalated customer service issues until resolution.
• Complete branch operational activities as required.
• Maintain compliance with operational risk controls.
• Contribute to a supportive and inclusive work environment.
• Participate in continuous learning and development.

Requirements

• High school diploma or GED.
• Minimum of 6 months customer service experience.
• Proven verbal and interpersonal communication skills.
• Strong organizational and time management skills.
• Ability to handle cash and perform data entry tasks.
• Proficiency with internet and technology.
• Bilingual skills preferred based on branch needs.
• Physical ability to stand for long periods and lift objects.
• Ability to read fine print and interact with customers face-to-face.
• Empathy and customer centricity.

Benefits

• Competitive pay and benefits package.
• Opportunities for career growth and development.
• Paid volunteer time each year.
• Supportive work culture that promotes belonging.
• Comprehensive medical and retirement plans.