Mortgage Customer Outreach Specialist II - Remote

Overview

This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early to late stages of default.

In Short

• Initiate contact with consumers in default on their mortgage loans.
• Collect past due payments while maintaining compliance with laws.
• Assess consumer’s ability to repay their delinquency.
• Identify appropriate solutions and arrange repayment plans.
• Analyze financial statements to assess likelihood of recovery.
• Handle inbound calls concerning mortgage loan products.
• Communicate state-specific call compliance requirements.
• Identify and investigate suspect situations.
• Assist in training new hires as needed.
• Adhere to compliance and operational risk controls.

Requirements

• 3 years’ higher education and/or work experience.
• 1 year of collections or customer service experience.
• Excellent communication and customer service skills.
• Experience with negotiation.
• Proficiency in word processing and spreadsheet software.
• Bachelor’s degree preferred.
• 2 years’ collections experience preferred.
• Knowledge of M&T systems preferred.
• Familiarity with skip tracing software preferred.

Benefits

• Competitive benefits ranging from medical to retirement.
• Forty hours of paid volunteer time each year.
• Support for growth and development of team members.