Lead Coordinator - Hair Transplant - Remote

Overview

We are looking for a highly-organised, empathetic and detail-oriented Lead Coordinator to be the first point of contact for Hair Transplant patients. This role is ideal for someone who is passionate about delivering an excellent customer and patient experience and providing information and exceptional support to those on their Hair Transplant journey.

In Short

• Handle high volumes of calls with empathy and professionalism.
• Conduct initial consultations to assess patient eligibility.
• Schedule consultations with hair transplant specialists.
• Provide clear information about hair transplant processes and pricing.
• Maintain detailed records of patient interactions.
• Address patient inquiries and concerns professionally.

Requirements

• Strong communication skills.
• Experience in customer service or patient coordination.
• Ability to manage high call volumes.
• Familiarity with CRM systems.
• Empathetic and detail-oriented approach.

Benefits

• Opportunity to work in a supportive environment.
• Engagement with patients on their health journey.
• Professional development opportunities.