Support Engineer - Remote

Overview

As a Support Engineer, you will handle, investigate, debug, and communicate various inquiries and issues to different parties that come across the mailbox or bug forms internally.

In Short

• Maintain the Engineering Support Mailbox
• File and process each inquiry
• Do investigative work, replicating the issue and debugging it if necessary
• Do trouble shooting and process analysis on issues presented
• Document processes, issues and steps made to solve them
• Develop processes to educate other people on new features and existing features and processes
• Run adhoc tasks and processes
• Maintain DevOps and ClickUp boards

Requirements

• Passionate about technology
• Curious about new methods and tools
• Strong sense of quality
• Great team player

Benefits

• Collaborative and inclusive team environment
• Opportunity to work with a rapidly growing company
• Exposure to a broad range of financial products and services