IT Integration Support Specialist - Remote

Overview

As an Integration Support Specialist, you will manage and support the daily operations of system integrations across various platforms. This role focuses on monitoring integration workflows, resolving incidents, assisting in issue triage, and ensuring business critical data flows operate reliably and efficiently.

In Short

• Monitor, support, and troubleshoot integration workflows and interfaces across systems.
• Troubleshoot and resolve integration issues, ensuring minimal downtime and data accuracy.
• Act as the first point of contact for integration related incidents.
• Collaborate with integration engineers, developers, and application support teams.
• Maintain integration logs, error queues, and job statuses.
• Support scheduled jobs, ETL processes, APIs, and middleware components.
• Perform basic configuration, deployment, and testing of integration patches.
• Document recurring issues, operational processes, and standard support procedures.
• Assist in user acceptance testing (UAT) and validation of new or modified integrations.
• Ensure compliance with IT standards, data governance, and security policies.

Requirements

• Technical proficiency in integration technologies.
• Detail-oriented with strong problem-solving skills.
• Experience with ERP, WMS, and E-commerce platforms.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of data governance and security policies.
• Experience in troubleshooting integration issues.
• Strong communication skills.

Benefits

• Opportunity to work in a leading eco-friendly company.
• Be part of a community focused on sustainability.
• Career growth and development opportunities.
• Collaborative work environment.