Director of Operations Design & Strategy - Remote

Overview

Mainstay is the leading market intelligence platform purpose built for buying, managing, and selling homes in the single family rental industry. As an AI native company, we turn complex data into clarity that helps the industry move forward with confidence. Founded within Opendoor, Mainstay launched as an independent company in 2024 and recently raised a Series A round led by Khosla Ventures.

Ready to shape the future of real estate with AI? Join Mainstay and help us redefine what’s possible in the single family rental space. If you thrive on solving complex problems and want to make a tangible impact in a fast-growing industry, we’d love to hear from you - apply now and let’s move the industry forward, together!

In Short

• Own outcomes for one business line, including KPIs such as cost per unit, cycle time, forecast accuracy, and NPS; set targets and publish variance drivers monthly.
• Work cross functionally w/ departmental leaders to own the P&L performance of the business line.
• Run the operating cycle end to end: annual/quarterly planning, resource prioritization, OKRs, risk register, and executive readouts.
• Stand up standard work and SOPs across markets; roll out workflow/BI/LLM-assisted tooling with training and adoption plans.
• Build the analytics backbone with Data: metric definitions, lineage, access controls, and a single source of truth.
• Create mechanisms that scale: intake and triage, change management, incident playbooks, and weekly business reviews with owners and due dates.
• Partner with Product and Engineering on roadmap trade-offs; write decision briefs with options, risks, and decision owners to secure alignment fast.
• Lead and develop a small BizOps team; run hiring loops, calibrations, and growth plans tied to observable behaviors.
• Meet with institutional customers regularly and convert structured insights into prioritized backlog items with owners and timelines.

Requirements

• 8-12 years in strategy/operations (or comparable experience) with 3+ years leading managers and ICs.
• Proven business-line ownership with clear KPI accountability and real trade-offs managed.
• Systems thinker who simplifies complexity into a few durable mechanisms and retires what no longer serves.
• Strong judgment in uncertainty: fast on reversible calls, rigorous on irreversible ones.
• Inclusive people leader who hires thoughtfully, sets unambiguous expectations, and develops talent.
• Change driver with adoption at scale across teams or markets, not just pilots.
• Data-literate decision maker; comfortable modeling in Sheets/Excel and partnering with Analytics/BI. SQL is required.
• Executive-ready communicator who aligns Product, Engineering, Revenue, Fulfillment, and Finance.
• Customer mindset that turns qualitative signal into prioritized outcomes.

Benefits

• Opportunity to shape the future of real estate with AI.
• Work in a fast-growing industry.
• Collaborate with cross-functional teams.
• Lead and develop a small team.
• Flexible working arrangements.