Client Success Coach - Freelance, Remote

Overview

The Client Success Coach is responsible for coaching a team of assistants handling client accounts, improving performance, and serving as the primary point of contact for quality concerns.

In Short

• Build strong relationships with team members through weekly coaching sessions.
• Facilitate client-assistant onboarding and address client needs.
• Monitor assistant performance and ensure it meets client standards.
• Coordinate with other departments for client-related concerns.
• Achieve target KPIs for team performance.
• Minimize turnover and improve team engagement.
• Provide feedback and assist in troubleshooting issues.
• Work in a fully remote environment with flexible hours.
• Conduct regular check-ins with team members.
• Manage multiple projects in a fast-paced environment.

Requirements

• Minimum 6 months of supervisory experience in a remote work environment.
• At least 1 year of experience in account management or client services.
• Proficiency in new software platforms and performance management strategies.
• Ability to manage multiple projects and establish priorities.
• Strong communication skills and attention to detail.
• Ability to adapt and work under pressure.
• Leadership qualities to manage a team of virtual assistants.
• Passion for coaching and improving team member performance.
• Dependability and a proactive mindset.
• Effective written communication skills in remote work settings.

Benefits

• Full-Time Freelancer position with flexible work-from-home setup.
• Working hours are Monday-Friday, 10 PM - 7 AM PHT.
• Compensation is $5 per hour.