Senior Process Expert - Remote

Overview

The Senior Process Expert role at Maersk GSC focuses on delivering excellent customer service and adhering to strict service level agreements in a diverse and inclusive working environment.

In Short

• Customer-centric approach to service delivery.
• Own issues with low tolerance to delays and accuracy.
• Read and respond to internal and customer emails within SLAs.
• Meet import custom manifest service and deadline requirements.
• Graduate with more than 8 years of customer service experience.
• Excellent communication skills required.
• Strong understanding of the end-to-end shipping cycle is an advantage.
• Flexible to work in rotational shifts, including night shifts.
• Ability to work in an Agile environment.
• Contribute ideas for overall improvement of operations.

Requirements

• Graduate with over 8 years of experience in customer service.
• Excellent communication and typing skills.
• Experience with import customs preferred.
• Must be structured and detail-oriented.
• Ability to adapt to change and support team members.
• Proficient in MS Office applications (Excel, Word, PowerPoint).
• High attention to quality in service delivery.
• Willingness to work in a diverse and inclusive environment.
• Engaged team member with cross-learning capability.

Benefits

• Continuous learning opportunities.
• Holistic development and recreational activities.
• People-centric approach with emphasis on work-life balance.
• Diverse and inclusive workplace.
• Equal opportunities employer.