CX Consultant - Remote

Overview

The CX Consultant role focuses on providing exceptional customer experience services after clients are onboarded, ensuring effective management of customer channels and relationships.

In Short

• Provide customer channel management services.
• Manage case and customer onboarding processes.
• Oversee contract and dispute management.
• Support operational tasks with technical skills.
• Work independently while adhering to established processes.
• Exercise independent judgment within defined guidelines.
• Collaborate with colleagues for problem resolution.
• Maintain knowledge of standardized work routines.
• Contribute to a diverse and inclusive workplace.
• Ensure seamless customer engagement and satisfaction.

Requirements

• Experience in customer experience or related fields.
• Strong communication and relationship management skills.
• Ability to manage multiple tasks effectively.
• Technical proficiency in administrative support tasks.
• Willingness to learn and adapt in a dynamic environment.
• Problem-solving skills with attention to detail.
• Ability to work independently under supervision.
• Knowledge of customer service best practices.
• Commitment to diversity and inclusion.
• Proficiency in relevant software tools.

Benefits

• Opportunity to work in a global leader in shipping services.
• Access to a diverse and inclusive workplace.
• Support for professional development and training.
• Flexible working arrangements.
• Comprehensive benefits package.
• Engagement in meaningful work that impacts global trade.
• Collaboration with a dedicated and skilled team.
• Opportunities for career advancement.
• Support for work-life balance.
• Access to a wide network of professionals.