BMC Helix Process & ITSM Analyst / Workflow Engineer - Remote

Overview

Müller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable BMC Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team remotely. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, Müller's Solutions provides organizations with the tools and expertise needed to achieve operational excellence and improved service delivery across various sectors.

In Short

• Analyze existing processes and workflows within the BMC Helix ITSM platform.
• Design and implement efficient workflows to enhance IT service management.
• Collaborate with stakeholders to gather requirements.
• Conduct training sessions for users on workflow tools.
• Monitor and evaluate the performance of workflows.
• Stay updated with industry trends and best practices.

Requirements

• Experience with BMC Helix ITSM platform.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to design and implement process improvements.
• Experience in conducting training and creating documentation.

Benefits

• Remote work flexibility.
• Opportunity to work in a dynamic team.
• Access to the latest technologies and training.
• Contribute to operational excellence in various sectors.