Assistant Call Center Sales Lead - Remote

Overview

Lytegen, a leading solar sales company committed to promoting clean energy solutions for homes is seeking an experienced Call Center Sales Leads to oversee daily operations of our high-performance remote call center. This role requires hands-on management, strategic thinking, and strong leadership to drive results through appointment setting, customer service, and team development.

In Short

• Manage, coach, and develop a team of remote call center representatives
• Monitor KPIs, daily performance, and appointment-setting metrics
• Oversee scheduling, attendance, and real-time floor support
• Implement performance improvement plans and training programs
• Handle escalations and ensure excellent customer interactions
• Collaborate with sales and operations teams to meet weekly targets

Requirements

• Proven experience in call center management
• Strong leadership and coaching skills
• Ability to analyze performance metrics
• Excellent communication and interpersonal skills
• Experience in the solar industry is a plus

Benefits

• Competitive salary
• Remote work flexibility
• Opportunities for professional growth
• Health and wellness benefits
• Collaborative work culture