Assistant Call Center Manager - Remote

Overview

The Assistant Call Center Manager serves as the right hand to the Call Center Manager, acting as the second-in-command for the daily management and execution of call center and referral operations.

In Short

• Support to the Call Center Manager in daily operations and decision-making.
• Act as point of contact in the Call Center Manager’s absence.
• Assist with implementing strategic goals and performance initiatives.
• Monitor team attendance, schedule adherence, and shift coverage.
• Conduct coaching sessions and support conflict resolution.
• Manage daily assignments across various communication channels.
• Assist in onboarding and continuous training efforts.
• Collaborate on reporting, analytics, and performance updates.
• Proficiency in Salesforce and Excel is required.
• Bilingual English/Spanish is preferred.

Requirements

• Bachelor’s degree in business or a related field (preferred).
• 2–5 years of experience in a call center environment.
• 1–2 years in a supervisory or team lead role.
• Strong leadership and people management skills.
• Excellent communication skills (verbal and written).
• Problem-solving and conflict resolution skills.
• Ability to multitask in a fast-paced environment.
• High emotional intelligence and discretion.

Benefits

• Student loan repayment assistance.
• 100% paid medical, dental, and vision insurance.
• Paid time off and company-paid holidays.
• 403B retirement plan with match.
• Amazing workplace culture.
• Health and wellness events.