Team Lead, International Onsite Counselors - Remote

Overview

The Team Lead for International Onsite Counselors at Lyra Health will oversee the recruitment, onboarding, and management of mental health counselors stationed at various international locations, ensuring they are supported in their roles to deliver effective care.

In Short

• Manage recruitment and onboarding of onsite mental health counselors.
• Oversee operations and ensure counselors receive ongoing support.
• Collaborate with customer success teams and local clinical teams.
• Handle contracting, scheduling, billing, and administrative tasks.
• Develop strong relationships for high counselor retention.
• Implement new onsite clinics for international customers.
• Evaluate and improve operations based on customer needs.
• Manage data collection and reporting for onsite clinics.
• Serve as a manager for a small operational team.
• Set clear goals and manage team performance metrics.

Requirements

• 5+ years of provider relations or management operations experience.
• Strong analytical and communication skills.
• Planning and problem-solving abilities.
• Passion for improving mental health care.
• Innovative and collaborative problem-solving skills.
• Strong project management experience.
• Ability to manage multiple clinic sites.
• Experience in a technology environment is a plus.
• Clinical training and licensure in the mental health field preferred.
• Experience with high-risk cases preferred.

Benefits

• Opportunity to make a significant impact on mental health care.
• Work with industry leaders and innovative technology.
• Collaborative and supportive work environment.
• Professional development opportunities.
• Competitive salary and benefits package.