Customer Success Manager - Remote

Overview

Luxury Presence is seeking a Customer Success Manager to enhance the customer journey through a digital-first approach, leveraging technology and data analytics to drive customer engagement and retention.

In Short

• Analyze customer journeys for proactive digital communication strategies.
• Incorporate automation into customer engagement plans.
• Drive customer behavior through data analysis.
• Design outreach strategies throughout the customer journey.
• Manage a large portfolio of low-MRR clients.
• Recognize opportunities for 1:1 outreach to prevent churn.
• Develop long-term strategies for plan retention and expansion.
• Collaborate with Product/Engineering/Design teams.
• Strong written and verbal communication skills are essential.
• Work with a digital-first approach to enhance customer interactions.

Requirements

• Proficiency with the Presence TM Platform and Client Marketing services.
• Experience in designing automated outreach strategies.
• Ability to analyze churn probability and prioritize outreach.
• Strong organizational skills to manage a large client portfolio.
• Excellent communication skills for client interactions.
• Experience in marketing and customer success roles.
• Ability to leverage tools and tech stack effectively.
• Strategic thinking for long-term customer engagement.
• Experience in data analytics to drive customer behavior.
• Ability to work collaboratively with cross-functional teams.

Benefits

• Opportunity to work with a leading digital platform in real estate.
• Be part of a growing Customer Success Management team.
• Engage with a diverse portfolio of clients.
• Work in a dynamic and innovative environment.
• Access to cutting-edge marketing solutions and technology.
• Professional development opportunities.
• Collaborative team culture.
• Flexible work environment.
• Impactful role in enhancing customer experiences.
• Competitive compensation and benefits package.