Field Service Engineer - Remote

Overview

As a Lunar Field Service Engineer, you will be essential in launching new products, conducting pilot programs with channel partners, and providing training and support for the installation of Lunar Systems in the field. This highly mobile role requires ongoing travel to various locations in the Northern California region (with some travel to Southern California), where you will actively assist the service and training team in providing front-line field support and coordination. Further, you will spend a portion of your time (~2-3 days per week) providing remote training and support (email, live-chat and telephone) to our channel partners using our desk-based support tooling systems. Your efforts will ensure a consistently high level of quality and client satisfaction.

In Short

• Travel to various sites for training and support.
• Serve as a subject matter expert on Lunar product installations.
• Collaborate with internal teams to troubleshoot technical issues.
• Provide training for channel partners and internal staff.
• Perform quality audits of installations.
• Educate Building and Safety departments on permits.
• Interpret data and report on key metrics.
• Identify common installer errors and propose solutions.
• Maintain close relationships with partner teams.
• Utilize internal software for communication and issue categorization.

Requirements

• Degree in engineering or equivalent technical experience.
• 5+ years of experience in solar, battery, or EV charging products.
• Clean driving record and ability to pass a background check.
• Valid Electrical Journeyman certification preferred.
• Knowledge of NEC and applicable codes.
• Ability to interpret technical specifications and drawings.
• Strong troubleshooting skills for electrical problems.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office and G-Suite.
• Willingness to work flexible hours and travel.

Benefits

• Medical, dental, and vision insurance.
• Flexible Paid Time Off plus 10 paid holidays.
• Tax deferred 401(k) plan.
• Paid parental leave for all full-time employees.
• Subsidized EV charging and commuter benefits.
• Cell Phone stipend.