Solutions Architect, Post-Sales - Remote

Overview

As a Solutions Architect, you play a crucial role in ensuring our customers achieve their desired outcomes with the Lumos platform. You will drive implementation of Lumos products for our customers during onboarding, providing technical support, solution optimization, and strategic guidance throughout.

In Short

• Assist customers in implementing purchased products.
• Create project plans aligned with customer onboarding packages.
• Communicate regularly with stakeholders about project status.
• Conduct customer training sessions and workshops.
• Identify bottlenecks and streamline onboarding processes.
• Serve as a subject matter expert on market trends.

Requirements

• 4+ years of experience in a post-sales role within a B2B SaaS company.
• Experience in the identity or cybersecurity industry.
• Success managing the post-sales process for Enterprise customers.
• Desire to work in a start-up environment.

Benefits

• Remote work culture (+/-4 hours Pacific Time).
• Medical, Vision, & Dental coverage.
• Company bonding trips throughout the year.
• Optimal WFH setup.
• Unlimited PTO with minimum time off.
• Up to 16 weeks for expecting parents.
• Wellness stipend.
• 401k matching plan.