Technical Customer Support Specialist (APAC) - Remote

Overview

At Loop, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!

In Short

• Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat.
• Provide detailed information about products and services.
• Diagnose and resolve technical issues promptly.
• Keep track of customer interactions and solutions, and create helpful, engaging content based on what users need and their feedback.
• Maintain a positive and professional attitude with all customer interactions.

Requirements

• Based in the APAC region. (Required)
• Excellent written and verbal communication skills in English. (Required)
• Stable internet connection and a reliable computer setup. (Required)
• Previous experience doing technical support. (Required)
• Previous experience in a startup environment or software company. (Preferred)
• Ability to work independently in a distraction-free home office.
• A positive and professional attitude with a customer-first mindset.
• Strong problem-solving skills and ability to think on your feet.

Benefits

• Join a dynamic team and help deliver exceptional customer experiences for our clients.