Technical Customer Support Specialist - Remote

Overview

Loop Support connects businesses with exceptional customer support specialists, focusing on smart, kind-hearted professionals who are eager to learn and grow.

In Short

• Interact with diverse customers to troubleshoot technical issues.
• Gather and analyze customer feedback for product improvements.
• Create informative content like guides and FAQs.
• Maintain a positive attitude in customer interactions.
• Collaborate with product, engineering, and data teams.

Requirements

• Based in Australia, Indonesia, Malaysia, or New Zealand.
• Excellent written and verbal communication skills in English.
• Stable internet connection and reliable computer setup.
• Previous experience in technical support.
• Experience in a startup or software company is preferred.
• Ability to work independently in a home office.
• Strong problem-solving skills.

Benefits

• Join a dynamic team focused on customer experience.