Customer Success Specialist - Bitcoin Mining Operations - Remote

Overview

The Customer Success Specialist will be the go-to partner for Bitcoin mining clients, ensuring they receive technical support and operational assistance to stay efficient and responsive.

In Short

• Onboard new clients and assist with setup and configuration.
• Provide technical support for miners across North America.
• Troubleshoot issues with ASICs, firmware, and networking.
• Monitor client environments and proactively address anomalies.
• Act as the remote operations contact for clients.
• Communicate client feedback to the product team.
• Maintain internal documentation and improve client-facing guides.

Requirements

• Experience in mining operations or supporting them.
• Understanding of ASICs and firmware.
• Proactive and organized in fast-paced environments.
• Strong customer service skills and ability to build trust.

Benefits

• Opportunity to work with a leading IoT platform.
• Engagement with a growing client base in the mining sector.
• Work in a dynamic and innovative environment.