Member Support Associate - Remote

Overview

Lively is looking for a Member Support Associate to join our team! This role focuses on providing top-notch customer service to our users, ensuring they have a positive experience when seeking assistance.

In Short

• Remote-first position based in the USA.
• Help customers via phone, email, and chat.
• Work an 8-hour shift from 10:30 AM to 7 PM MT, Monday - Friday.
• Provide accurate and timely support to users.
• Problem-solve and simplify complex tasks related to Lively products.
• Generate bug reports and manage data reconciliation in Jira.
• Must have wired internet access.
• Detail-oriented and adaptable to high customer volume.
• Strong communication skills are essential.
• Bonus points for proficiency in Spanish.

Requirements

• Ability to work flexible hours during peak seasons.
• Exceptional attention to detail.
• Strong written, verbal, and listening skills.
• Passionate about helping customers.
• Ability to remain calm under pressure.
• Team-oriented and respectful attitude.
• Bachelor’s degree preferred but not required.
• Proficiency in English; Spanish is a plus.

Benefits

• Competitive salary and stock options.
• Medical, dental, vision, life, and disability coverage.
• Employer contribution to HSA and FSA.
• Paid parental leave and medical travel benefits.
• 401(k) plan and flexible vacation policy.
• Encouragement of diverse backgrounds in applicants.