Remote Otter LogoRemoteOtter

AMS Consultant - Remote

Posted 2 weeks ago

Overview

We are looking for an AMS Consultant to support customer processes, including Incident, Problem, and Change Management, within a shift system. In this role, you will collaborate closely with application users and customers, ensuring smooth operations and effective issue resolution.

In Short

  • Daily tasks: working with the processes of the customer (Incident-, Problem-, Change- Management) in a shift system
  • Communication and strong cooperation with the application users and the customers
  • Daily meetings with the team, occasional meetings with the customer
  • Administration of tasks and technical jobs for the application
  • Creating and continuously maintaining the documentation

Requirements

  • Previous experience in customer or technical support (preferred but not mandatory).
  • Strong English skills (mandatory) and German understanding (required).
  • Strong problem-solving and research skills.
  • Proactive, prompt, and customer-oriented mindset.
  • Availability for on-call duty and night shifts.
  • Experience with SQL is a plus.

Benefits

  • Learning opportunities with compensated certificates, learning lunches, and language lessons.
  • Opportunity to switch projects after one year.
  • Team building and victory celebration compensation every quarter.
  • Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment.
  • Remote work opportunities.
  • Flexible time off depending on the project.
  • Mental health support, including psychologist consultations and seasonal activities with colleagues.
  • Health insurance for Lithuanian residents.
  • Referral bonuses.
  • Loyalty days.
  • Recognition of important occasions in your life.

Similar Jobs:

be one solutions logo

AMS Consultant - Remote

be one solutions

8 weeks ago

We are looking for a French-speaking AMS Consultant to join our global ERP team.

SAP Business ONE
MS-SQL Server
Crystal Reports
Cloud Deployments
Worldwide
Full-time
All others
Manatal Test Career page logo

Consultant - Remote

Manatal Test Career page

5 days ago

Join our team as a Consultant to provide strategic solutions that drive business growth for our clients.

Consulting
Business Analysis
Strategic Solutions
Client Relations
USA
Full-time
Sales / Business
Fortive Careers logo

Consultant - Remote

Fortive Careers

1 week ago

Intelex Technologies is seeking a Consultant to implement and configure solutions for health and safety business goals, offering remote work flexibility.

SaaS Solutions
Technical Implementation
Customer Satisfaction
Project Management
Worldwide
Full-time
All others
Wavestone logo

Consultant - Remote

Wavestone

2 weeks ago

Aspirant is seeking a Consultant to lead client engagements and deliver high-impact business solutions.

Business Consulting
Data Analysis
Project Management
Leadership
PA, USA
Full-time
Sales / Business
Fortive Careers logo

Consultant - Remote

Fortive Careers

3 weeks ago

Intelex Technologies is seeking a Consultant to implement and configure solutions for customers in a remote capacity.

Consulting
SaaS Solutions
Implementation
Customer Satisfaction
Brazil
Full-time
All others