Customer Service Agent (Spanish/Portuguese/English Speaking) - Remote

Overview

Be the key to excellent customer service in our Portuguese country! Join our team as a Spanish and Portuguese-speaking Customer Agent and create memorable customer experiences. Bem-vindo to a role where positive interactions begin with a Portuguese 'Olá!

In Short

• You are the interface between Limehome and the guest as the first point of contact for any inquiries along all channels.
• You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems.
• You give our guests a great Limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them.
• You identify pain points & potential for improvement in day to day business and proactively propose solutions.
• You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation.

Requirements

• You have a passion for communication and attending to guests' needs.
• You communicate fluently in Spanish, Portuguese and English, other languages are a plus.
• You have a passion for customer service and stay calm even in stressful situations.
• You fully support the concept and vision of Limehome and work zealously to achieve our goals.
• You don't mind working during the weekend or at night.
• Previous experiences in the hotel industry, a call centre or a start-up environment is a plus.

Benefits

• Competitive Salary: Flexible monetary benefits (Payflow) + a competitive salary that helps you enjoy life in Spain.
• Visit Munich: International travel to our headquarters in Munich.
• Oneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team.
• Remote/Hybrid Office Model: We offer a flexible and empowering work environment - work from our office in Madrid or from home.
• Relocation Support: We'll financially support your move to Madrid if you live further away than 300km from our office.
• Limitless learning: We offer you the possibility to choose an external development format that will help you in reaching your full potential without any limits in budget.
• Workation: You have the chance to work twice per year for a duration of up to 4 weeks from a different country in the European Union.
• Sabbatical: After your 1.5 years anniversary with Limehome we offer the possibility for a 3-month sabbatical.
• Everything for our limehomies: With a focus on your physical wellbeing, mental wellbeing, and many more suite benefits.