Portuguese Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy Bulgaria is seeking a Portuguese Speaking Customer Service Agent for a prestigious Japanese Multinational Corporation. In this exciting role, you will provide exceptional support to Portuguese-speaking customers, helping them navigate the company’s products and services.

In Short

• Deliver outstanding customer service in Portuguese for inquiries related to the company’s offerings.
• Assist customers with product information, order processing, and service-related questions.
• Troubleshoot customer issues effectively and provide resolutions in a timely manner.
• Document customer interactions and feedback accurately to enhance service quality.
• Collaborate with internal teams to address and resolve customer concerns.
• Stay informed about the company’s products, services, and policies to offer informed guidance to customers.
• Gather customer feedback to contribute to service improvement initiatives.

Requirements

• Excellent communication skills in Portuguese.
• Experience in customer service is preferred.
• Ability to troubleshoot and resolve issues effectively.
• Strong documentation and organizational skills.
• Willingness to collaborate with teams.
• Interest in working within a multinational environment.

Benefits

• Opportunity to work with a prestigious multinational corporation.
• Professional development and training opportunities.
• Dynamic work environment.