Order Management Specialist – National Accounts - Remote

Overview

As an Order Management Specialist for National Accounts at Lignetics, you will play a vital role in ensuring exceptional service and seamless order execution for key retail partners.

In Short

• Manage the full order lifecycle for assigned National Accounts.
• Monitor product availability and shipping schedules.
• Collaborate with manufacturing plants and logistics carriers.
• Prioritize orders based on allocation plans.
• Serve as the main contact for customer logistics and supply chain teams.
• Address order-related inquiries and support corrective actions.
• 2+ years of experience in order management or similar roles.
• Proficient in Excel and familiar with ERP systems.
• Analytical mindset with strong communication skills.
• Opportunity for growth in a mission-driven company.

Requirements

• Experience in order management, supply chain operations, or customer service.
• Ability to build strong working relationships.
• Comfortable in a fast-paced environment.
• Proficient in Excel; familiarity with ERP systems preferred.
• Clear and concise communicator.
• Ability to manage high-season volume variability.

Benefits

• Quarterly Bonus Eligibility.
• Employee referral bonus program.
• PTO + 2 floating holidays.
• Medical, Dental, and Vision Insurance.
• Educational assistance.
• 401(k) with employer match.
• Employee heating pellet program.