Remote Otter LogoRemoteOtter

Support Specialist (Permanent Work From Home) - Remote

Posted 14 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Support Specialist role involves providing exceptional customer service and technical support to clients globally while working from home.

In Short

  • Engage positively with customers and team members.
  • Utilize troubleshooting techniques to resolve customer issues.
  • Maintain customer health and retention.
  • Assist with new platform releases.
  • Track product issues and bugs to resolution.
  • Provide feedback for product improvements.

Requirements

  • Proven experience in technical support and customer service.
  • Experience with Phone, Email, Ticketing, and Live Chat.
  • Knowledge of iOS, Android, OSX, and Windows platforms.
  • Familiarity with API concepts.
  • Experience troubleshooting in a software environment.

Benefits

  • Flexible work environment.
  • Career opportunities in a growing company.
  • Participate in a global culture.
  • Competitive salary package.
  • Health and wellness benefits.
  • 15 days vacation and 10 days sick leave.
  • Mental health support services.
Lightspeed Commerce logo

Lightspeed Commerce

Lightspeed Commerce is a dynamic and innovative company specializing in eCommerce solutions, particularly known for its successful Lightspeed C-Series product. With a strong presence in the BeNeLux market and growing traction in North America, Lightspeed is dedicated to empowering merchants by providing impactful products that address customer feedback. The company fosters a flexible work environment that encourages career growth and collaboration among diverse teams, making it an ideal place for motivated individuals looking to make a significant impact in the retail and eCommerce industry.

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