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Freelance Customer Support Expert - Remote

Posted 19 hours ago
Customer Service
Freelance
Worldwide

Overview

Lightly AG is an ETH and HSG spin-off pioneering in machine learning and computer vision. Backed by Y Combinator and top-tier investors, our technology is used by global leaders in autonomous driving, medical imaging, and visual inspection.

In Short

  • Looking for analytical and driven Customer Support Professionals.
  • Help create tasks that replicate E2E customer support workflows.
  • Minimum expected time commitment is 10 hours/week.
  • Create and acquire necessary data for workflows.
  • Develop tasks and decision points within workflows.
  • Provide solutions to decision points with justifications.

Requirements

  • 2-3 years of experience at a top enterprise.
  • Fluent in English.
  • Strong analytical and quantitative skills.
  • Clear and precise communication skills.
  • Proficient in Customer Support software and tools.
  • Professional experience with AI Tools.

Benefits

  • A front-row seat to how a YC-backed deep tech company is built.
  • Direct exposure to the inner workings of startup leadership.
  • Flexible working hours and the ability to shape your role over time.
  • Competitive compensation tailored to experience and scope of work.
Lightly AG logo

Lightly AG

Lightly AG is an ETH spin-off based in Zurich, Prague, and San Francisco, dedicated to developing innovative software solutions that enhance deep learning models. The company addresses the challenges posed by the rapid growth of data available for deep learning, providing tools that help clients efficiently identify and utilize the most relevant data samples. Backed by YCombinator, Lightly AG boasts a talented team of developers and researchers committed to making a significant impact in the field. The company fosters a collaborative environment and offers attractive compensation packages, including cash and equity, with the flexibility of remote work.

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