Customer Support Expert - Remote

Overview

GlossGenius is building an ecosystem enabling entrepreneurs to succeed by offering a range of business management tools. We’re looking for a Customer Support Expert to support our customers throughout their journey.

In Short

• Deliver personalized support to meet high customer satisfaction standards.
• Master the GlossGenius product by answering support tickets via phone and text.
• Work with a dynamic team to achieve customer acquisition and retention goals.
• Identify areas of opportunity to improve resources like macros and help center.
• Engage with customers to understand their goals and address challenges.
• Work hours are Tuesday-Saturday from 11AM-7:30PM EST.

Requirements

• 1+ year experience in a customer-facing role, SaaS preferred.
• Proven record of driving customer satisfaction and meeting performance standards.
• Excellent written and verbal communication skills.
• A strong team player and self-starter in a fast-paced environment.

Benefits

• Competitive health and dental insurance options.
• Fertility and adoption benefits.
• Generous parental leave policy.
• 401k benefit from day 1 of employment.
• Yearly stipend for professional development.
• Pre-tax commuter benefits.
• Dependent Care FSA.
• Home office stipend.
• Team bonding opportunities including retreats.