Remote Otter LogoRemoteOtter

M365 Administrator (Chinese Speaking) - Remote

Posted 4 days ago
Customer Service
Contract
Singapore

Overview

One of Upwork's largest clients, an American multinational technology company, is in search of an M365 Administrator (Chinese speaking). In this role, you will be required to handle tickets that come in through phone, emails and chat. The IT ticket needs will vary depending upon the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.

In Short

  • Take new cases and follow up on all active cases
  • Case documentation
  • Ensure escalated cases are getting traction
  • Check mailbox to ensure that previous cases are not reopened
  • Attend weekly meetings with a Team Lead
  • Participate in workshops and Q&A sessions
  • Update all trackers requested by Team Leads
  • Communicate community and process updates
  • Engage in pilot programs
  • Resolve customer concerns effectively

Requirements

  • Highly innovative and solution-oriented
  • Experience with Exchange Online and SharePoint Online
  • Knowledge of managing Skype for Business and Teams
  • Experience with AD Connect setup
  • Understanding of DNS setup
  • Familiarity with ADFS
  • Basic knowledge of PowerShell
  • Ability to deploy apps in Microsoft 365
  • Fluent in English

Benefits

  • Collaborate with subject matter experts
  • Be part of innovative solutions for large organizations
  • Work in a team-oriented environment
  • Opportunity for professional growth
Lifted, an Upwork Company™ logo

Lifted, an Upwork Company™

Lifted, an Upwork Company™, is dedicated to advancing the field of generative AI by collaborating with subject matter experts across various domains. The company focuses on enhancing AI models through the provision of high-quality, domain-specific data, ensuring accuracy and relevance in AI-generated content. With a commitment to innovation, Lifted supports teams in developing AI-powered applications, streamlining processes such as data labeling and business analysis. The company fosters a diverse and inclusive remote work environment, enabling professionals to contribute their expertise in software engineering and programming, particularly in C#.

Share This Job!

Save This Job!

Similar Jobs:

Upwork logo

Italian Speaking M365 Administrator - Remote

Upwork

26 weeks ago

Join as an Italian Speaking M365 Administrator, managing IT tickets and providing support for M365 applications.

Worldwide
Contract
Customer Service
Upwork logo

English Speaking M365 Administrator - Remote

Upwork

30 weeks ago

Seeking an English Speaking M365 Administrator to manage IT tickets related to Microsoft 365 applications.

Worldwide
Full-time
Customer Service
Upwork logo

30-English speaking M365 Administrator - Remote

Upwork

87 weeks ago

Seeking a self-driven English Speaking M365 Administrator to provide solutions to O365 related tickets.

Worldwide
Contract
DevOps / Sysadmin
Noventralink logo

Administrative Assistant (Chinese-Speaking) - Remote

Noventralink

33 weeks ago

Join Noventralink as a Chinese-speaking Administrative Assistant to support basketball tournament operations.

Worldwide
Full-time
Customer Service
Lifted, an Upwork Company™ logo

M365 Administrator - Remote

Lifted, an Upwork Company™

3 weeks ago

The M365 Administrator will support customers by managing IT tickets related to Microsoft 365 applications.

Worldwide
Contract
Customer Service