SurgeU Senior Student Support Representative (Level 2) - Remote

Overview

The SurgeU Senior Student Support Representative (Level 2) plays a critical role in enhancing the student learning experience through high-quality live online sessions, one-on-one onboarding, and timely support via tickets, emails, and live chat.

In Short

• Facilitate engaging live online sessions including Learning Labs and Trade Review Sessions.
• Provide one-to-many chat support during live sessions.
• Conduct initial 1-to-1 onboarding sessions for new students.
• Respond to support tickets, emails, and live chats.
• Record session briefs and key takeaways.
• Encourage active student participation and learning.
• Ensure high-quality delivery and student satisfaction.
• Maintain promptness and preparedness for all sessions.
• Work independently and as part of a team.
• Flexible schedule with availability to be “on-call” after hours and on weekends.

Requirements

• Minimum 1 year of experience trading the SurgeU Surge Trading Strategy.
• Experience using classroom trading platforms such as Trade Surge or TradingView.
• Familiarity with live virtual platforms (Zoom, Microsoft Teams, etc.).
• Excellent interpersonal, organizational, and communication skills.
• Direct experience in virtual customer service or student support.
• Proficient with Microsoft Office Suite, Outlook, internet applications, SMART, and HubSpot.
• Positive, collaborative attitude and a proactive mindset.
• Must pass a criminal background check.

Benefits

• Health, Dental, Vision, Life, Holiday and Paid Time Off.
• Non-corporate, casual, entrepreneurial work environment.
• High-level performers will thrive in this environment.